Do you remember those days when there was no phone call or email button on Amazon.com? If you had a problem, you had a problem and you had to deal with it? I remember even reading an article about it, and curious, I went to look for a way to contact their customer service... sure enough, it was a crazy maze-y ordeal.
Today, I ordered three books through Amazon Prime... and lo and behold, realized i had sent it to my HOME address instead of my current one... I panicked. I needed those books ASAP in Irvine... and yet I couldn't change it.. it was "Shipping Soon" (which on a-whole-nother note, impressed me that they're really that quick).
I quickly scoured the confirmation email to see if I could contact anyone and there was a link on the bottom. Rather than going to the FAQs, I clicked a convenient, yellow "contact us" button, and after delineating my specific problem, opted to call them rather than e-mail them. I typed in my phone number and in two seconds, I got a phone call from amazon where I waited roughly a minute, and the customer service was so nice, personable, and genuinely seemed to be figuring out what to do (she was sort of "hmm"ing since it *is* amazon prime and that goes faster). She put me on hold after asking a few questions and even asked me, "well, if I *can* change it, which address should I send it to?" .. and then she got back to me with it fixed! Woo!
It was great and yes, I'm a satisfied customer.
Here's the customer service link! https://www.amazon.com/gp/help/contact-us/general-questions.html